Terms of service

1. Operator

Synchra is operated by:

2. Scope

These Terms apply when a user:

• uses the public website at synchra.app;
• reserves a launch price;
• participates in the referral programme;
• subscribes to product updates;
• uses authenticated reservation-area services on this website.

General visitors may browse the public website without entering into the full service agreement that applies to reservations and authenticated areas.

The Synchra mobile app, wall-display software, household accounts, integrations, and AI-assisted product features are not yet generally available through this website. When those features become available, additional or updated terms may apply and will be presented before use.

Hardware purchases will be governed by separate Sales Terms presented before an order is placed.

3. Territory

Synchra is currently directed to consumers in the EU and EEA. Availability may vary by country.

Before accepting payment, Synchra will state supported delivery countries, prices, taxes, shipping costs, and delivery estimates.

4. Acceptance

Users accept these Terms when they take an action clearly stating that the Terms apply, such as:

• submitting a launch-price reservation;
• logging into the reservation area;
• subscribing to product updates where acceptance is required.

The relevant screen links to these Terms before acceptance.

5. Eligibility

Users must be at least 16 years old to create their own reservation or account.

Users agree to:

• provide accurate information;
• protect access to email, devices, and verification codes;
• not share authentication codes;
• report suspected unauthorised access;
• use only reservations and accounts they are authorised to access.

6. Launch-price reservation

Unless stated otherwise:

• the reservation is free;
• no payment details are collected;
• it is not an order or contract of sale;
• a sales contract is formed only after a later order is placed and accepted;
• the reservation is personal and non-transferable;
• users may cancel at any time;
• product specifications, availability, and shipping dates may change before ordering.

Marketing distinguishes reserve your price from a paid preorder.

7. Referral programme

Current rules:

• each participant receives a personal referral link or code;
• a referral counts after a valid reservation with a verified email;
• each valid referral reduces the referring user’s reserved price by €20, up to three referrals (€60);
• an invited participant receives a €20 reduction;
• rewards have no cash value;
• rewards are not transferable.

Prohibited conduct includes:

• self-referrals;
• duplicate or false accounts;
• automated or purchased referrals;
• unsolicited bulk messaging;
• misleading promotion;
• manipulation intended to obtain rewards without genuine users.

Synchra may remove invalid referrals or suspend abuse. Except in urgent or obvious cases, affected users should have a reasonable opportunity to contact support.

Validly earned rewards should remain available under the communicated rules unless maintaining them becomes unlawful or impossible.

8. Website licence

Synchra grants a limited, personal, non-exclusive, non-transferable right to use the website and reservation-area software for private purposes while these Terms are followed.

Users may not, except where law permits:

• copy, sell, rent, sublicense, or commercially exploit the software;
• bypass protections;
• gain unauthorised access;
• reverse engineer or extract source code;
• provide a commercial service using Synchra without written permission.

9. Future paid features and hardware

The website reservation service is free unless a screen clearly states otherwise. If paid plans or hardware checkout are introduced:

• full price and billing or order details will be shown before purchase;
• renewal rules and included features will be clear where applicable;
• no charge will occur without affirmative purchase action;
• cancellation and withdrawal rights will be explained;
• separate Sales Terms will apply to hardware orders.

10. Acceptable use

Users must not:

• access systems or data without authorisation;
• bypass security or rate limits;
• disrupt or overload the service;
• scrape without permission;
• upload unlawful, infringing, abusive, or malicious content;
• harass, threaten, or deceive others;
• distribute spam;
• introduce malware;
• use the consumer service commercially without agreement.

11. Intellectual property

The Synchra name, logo, software, interface, design, text, graphics, and original images are owned by or licensed to Synchra and protected by applicable law.

12. Availability and changes

Synchra may temporarily restrict access for:

• maintenance;
• security;
• incident response;
• legal compliance;
• technical repair;
• protection of users.

Features may be added, replaced, or removed. Material negative changes to a contracted digital service must be handled according to consumer law.

13. Suspension and termination

Users may stop using Synchra and ask us to cancel a reservation at any time by contacting founders@synchra.app.

Synchra may suspend or terminate access where:

• the user seriously or repeatedly breaches the Terms;
• required by law;
• the account creates a genuine security or abuse risk;
• continuing the service becomes unlawful or technically impossible.

Except where immediate action is necessary, Synchra should explain the issue and provide a reasonable opportunity to correct it.

14. Consumer rights

Nothing in these Terms limits mandatory rights relating to:

• conformity of digital services;
• remedies for defects;
• required updates;
• withdrawal rights;
• legal guarantees for hardware;
• product liability.

Hardware warranties, returns, delivery, and sales remedies must be covered by separate Sales Terms.

15. Liability

Synchra remains fully liable where required by law, including for:

• intent and gross negligence;
• death or personal injury caused by fault;
• applicable product liability;
• fraud;
• liability that cannot legally be limited.

For slight negligence, where legally permitted, liability should be limited to breach of essential contractual obligations and reasonably foreseeable loss.

Mandatory consumer rights remain unaffected.

16. Support and complaints

Contact: founders@synchra.app

Users should not send unnecessary private household content.

17. Withdrawal rights

A free launch-price reservation is not a paid hardware purchase.

Before accepting payment for hardware or a paid digital service, Synchra will provide:

• pre-contract information;
• applicable 14-day withdrawal information;
• a model withdrawal form;
• exceptions, if any;
• return and refund rules.

18. Governing law and jurisdiction

Austrian law applies, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods.

EEA consumers retain mandatory protections under the law of their country of residence.

Consumers may bring proceedings before courts available under mandatory consumer-jurisdiction rules.

For business users, where valid, Vienna is the exclusive place of jurisdiction.

19. Changes to the Terms

Changes may be made for:

• new features;
• security;
• legal requirements;
• provider changes;
• corrections.

Material changes affecting existing users should be communicated in advance where required. Changes do not retroactively remove mandatory rights.

20. Contact

founders@synchra.app